Skilled, proficient painters are critical to your business's reputation and success; however, training new painters to master the art and science of painting can be a challenge.   Even though you likely have a lot on your plate as a business owner, creating and implementing a strategy to properly train your painters is a sound business decision.   So how do you efficiently train a new or seasoned painter to perform the jobs to your liking and on time? Since every business is unique, every training program should be a bit different. Let’s hear from three painting business owners who share their most successful training tips to retain talent and build your business.   Have a Plan One thing Stacey Spear*, owner of SS Painting in Virginia, learned in her early years of owning a painting business was that a training plan is a must. When I started my painting business, I didn’t do much training. I assumed new painters could pick it up by following along and watching me. I noticed when I would correct someone’s technique or process, they would often say ‘You never taught me that.’”   Spear quickly got to work on a plan. The goal was to thoroughly communicate and teach each painting process and create accountability for following and implementing the processes.   Spear created a three-month training program, complete with detailed instructions for each process, checklists and safety protocols.   Month one – Orientation on company values, principles, tools/materials, etc. Month two – Precision and quality Month three – Gaining speed and hitting production goals   Once the three-month training is over, each painter is tested on quality and production requirements. In our training plan, everything is laid out, so employees know what’s expected of them on day one,” says Spear.     Technique First; Speed Second We know that in month one, their production time will be the slowest, but by month two we begin to see improvement, and by month three, we expect them to meet our regular production times,” says Spear.   Kevin Wooten*, owner of Carolina Painting and Pressure Cleaning, Inc. in South Carolina, agrees that precision is first, and speed is second. He says that repetition of the same movements over and over is the first strategy to getting faster. We start by teaching technique. We teach a specific technique like painting a door, and we repeat that process many times making sure that it happens the same way each time. As they practice the process, the speed increases,” says Wooten.   He says the second strategy is keeping tools nearby and organized. The biggest time killer in my 40ish years of having employees is them walking back and forth looking for their duster, rag, caulk gun, etc. If you want to speed them up, require a painter’s tool pouch/belt."     Use Production Rates Chad Jeffries*, owner of Brick City Painting & Drywall in Missouri, says that training not only helps his company deliver quality and perform predictably on the job, but it also keeps their retention rate high. The company has a team of 40 people, and they are extremely proud of the little turnover they experience. One of the reasons our retention is so good is because we put time and effort into our painters' success,” says Jeffries.   Production rates are a documented measurement of the average time a task or job takes, and this company has been tracking and recording them for years. They’ve found that recorded production rates can help set expectations for new team members to ensure no one is falling behind. If you need tips for collecting your production rates, check out this article on Determining Your Production Rates.   At Brick City, production rates are monitored both on the job and in a specially built training room. We have a training room with cameras and a timer. A binder outlines specific tasks the employee will run through so we can get a production time on doors, walls, etc. We collect times so we can see if someone is struggling with a specific task. Then we can go back and review the video to see where the problem is.”   This strategy creates a coaching environment where objective data is given to employees to help them identify how to improve and perform their best. We are careful that this is never used to ‘shame’ someone about their job performance but instead ensures that they receive all the training and help that the company offers,” says Jeffries.     Though training can be daunting, it’s a critical building block for developing successful painters and scaling your business. Remember to include required safety training and meetings in your plan.   If you want to create or improve your current training program, check out these industry resources for ideas and advice. Don’t forget, Behr has some great resources too!   Painting Contractor’s Association – Founded in 1884, this industry association offers a plethora of training, events and content focused on training, business-building tactics and the painting craft. American Painting Contractor – Publishing since 1924, American Painting Contractor is a free media resource for painting contractors covering training, business topics, industry stories, and product and application tips. Commercial Painting Industry Association – CPIA is a trade association serving commercial painting contractors with peer groups, events and content focused on building successful painting businesses. InPaint magazine – InPaint is an industry print publication discussing business solutions and the painting craft. Path to Pro – In partnership with The Home Depot, Behr Pro created an 11-course training video series in English and Spanish that covers basic skills and business tips for newer professional painters. Register today and learn tips from professional painters as well as subject matter experts from Behr, Graco, and 3M to hone your skills on the job. Paint Problem Solver – Check out these common interior and exterior paint failures and how to avoid them. Southern California Painting and Decorating Contractors of America Unilateral Apprenticeship Program (SCPDCA UAP) – This program trains painters over a three-year period.   To learn more about Behr’s training resources, contact your BEHR Pro Rep.   *There is no affiliation/partnership between Behr Paint Company and the individuals quoted.  

Are you looking to create accurate estimates, add precision to labor forecasts, and even level up your training and retention? Production rates represent the hours needed to complete a task or job, multiplied by your hourly rate, and they can be an extremely effective tool for building more predictability into your business.   Seasoned painters and estimators are typically comfortable eyeballing a job and projecting the labor hours. However, this process can be risky, requires years of experience and is difficult to hand off when you add a new estimator to your team. Production rates take experience and guesswork out of the equation by leveraging data collected from the field.   Here are some strategies for collecting, documenting and using production rates.     Where to Start Estimating software company Estimate Rocket* suggests starting by thinking about how you estimate. Calculate the production rates in the same units you’ll use on your estimates. For example, you may quote walls and ceilings per square foot; baseboards and other trim per linear foot; and windows, frames and doors by count.”   Next, consider whether you will group regular tasks under a single time (i.e., prep and paint a 100 square-foot room) or time each task separately (cut and roll a single coat in a 100 square-foot room). We like to create a standard prep and paint process and create a single time for that. For example, an interior project may include job site prep, spackling nail holes, primer, and two coats of paint. We time how long it takes to do that entire process and add additional tasks on a case-by-case basis,” says Chris Moore, owner of Elite Business Advisors.   Others take a more granular approach, timing each individual task so they can pick and choose the appropriate tasks for each unique job. This decision comes down to what works best for you.     Getting an Accurate Number Regardless of how you decide to group your tasks, there are some strategies to improve accuracy:   Test many people many times. Different people produce at different rates, and your averages should reflect that. “Repeat this procedure of timing your crew multiple times. A single run-through won’t suffice for obtaining accurate data to rely on,” says estimating software company Paint Scout*. It’s about accuracy, not speed. Brandon Lewis**, founder of the Academy for Professional Painting Contractors, suggests reminding everyone being timed that this is not a race. “What we are looking for here is repeatable accuracy. Too fast means that your feet are held to the fire on all future jobs. Too slow and you’ll be overpriced, potentially losing jobs.” Give yourself wiggle room. Whether you add in a buffer for each task or add in additional time when you estimate, don’t forget to account for breaks, setup/cleanup, potential substrate problems and unknowns. Consider details. Factor in the type of surface, color selected, number of coats, and other relevant aspects. By capturing these details, you can reuse the data for more accurate production rate calculations in the future.     Tracking and Documentation Now it’s time to be diligent about timing activities. When you’ve collected enough times, calculate your average to get your “standard production time.” Do this for each task or group of tasks until you establish a standard and repeatable picture of the time requirement of each job.   Keep this information in the format that best fits your needs. Some companies prefer keeping it in an Excel spreadsheet; others enter the data in their estimating and scheduling software. Note: Some estimating software comes with pre-loaded production rates. It is recommended that you test these numbers with your own crew before using them in an estimate.     Use The Data for Better Bids and Superb Scheduling Now that you have average tested standard production times, it’s time to put those numbers to work. Use your production rates to:   Create more detailed bids with better accuracy. Check out this article on "Detailed Estimates and Bids to Boost Profitability" for more tips on estimating. Schedule jobs with confidence. Set attainable production goals for staff. Ensure new team members are trained properly and ready to perform tasks within standard production times.     Remember, determining your production rates can help standardize your estimating, though certain factors, like prep, will still need to be evaluated on a project-by-project basis. While it may feel like a time-consuming task, production rates are an ideal starting point for building predictability and efficiency so you can grow and scale your business.     *This is being cited for reference purposes only. Behr Paint Company has no affiliation with and is not endorsing these tools. **There is no affiliation/partnership between Behr Paint Company and the individuals quoted.

Pro painters are experts in substrate, process and product, but they’re not the only ones committed to delivering a lasting and beautiful paint job. There’s another group just as committed to product performance, and it’s the paint chemists creating the product in the can.     The chemist’s job requires spending countless hours formulating and testing paint products in a combination of scenarios. Chemists work tirelessly to arm you with the right products and information that ultimately lead to a paint job that gets referrals and return business.   So, what do years of diligent work in the lab teach? And what can pro painters learn from chemists? Hint: A lot!   Research Fellow and Formulator Hai Nguyen has been innovating at Behr Paint Company for 17 years. Much of his time is spent researching raw materials and developing products. But when he isn’t in the lab, he’s working directly with pro painters onsite to tackle challenges and provide solutions. Nguyen shared some advice that can help contractors choose the right products, avoid coating failures and become an important resource for customers.   [caption id="attachment_1762" align="alignnone" width="1339"] Hai Nguyen[/caption]   Know what you are buying and why. Varying substrates and conditions require specific coating solutions for the best results. While many products are versatile and can be used on a range of surfaces, they may not always be the best choice for every application.”   As a pro, you need a deep bench of products and a strong understanding of where those products perform best so you can educate your customer and avoid coating failures.        Glossy surfaces need to be sanded, even when using a bonding primer. Painting or repainting a glossy surface is one of the more advanced jobs painters are tasked with. It’s the project most often botched by homeowners, and proper prep and product choice are crucial to success. While bonding primers are designed to bond to tough-to-paint surfaces, sanding creates a rougher surface that allows the primer to grip better, improving overall adhesion,” says Nguyen.   Alkalinity in new substrates is high. This means a primer for a new substrate is a must. A primer seals that substrate so that the final coating doesn’t blister or suffer from color burnout. Of course, you can use paint and primer in one, but you should apply two coats on a new substrate to avoid a coating failure.     When choosing premium paint, don’t just look at volume solids. Pro painters frequently talk about volume solids; however, the type of solids added is even more important. More solids don’t mean more premium pigments. Ask yourself what would happen if you were to put in extender, which is a low-grade pigment, versus titanium dioxide, which is a high-grade pigment. If you put in more extender, then you drive up volume solids, but that doesn't mean that the product is more premium. Actually, it’s now the opposite because you’ve reduced the overall amount of titanium, which gives the wet and dry hide, and substituted it with a low-grade pigment that doesn’t hide well at all,” Nguyen explains.   Refer to a product’s technical data sheet (TDS) and safety data sheet (SDS) for additional details about the materials used in the can of paint.   BEHR® products aren't just for the DIY customer. Behr has a long history of creating highly rated DIY products, which are often recognized as one of the best value products in the industry. The team has leveraged that expertise to create outstanding products for paint professionals as well. My job specifically focuses on paints designed for pro painters. We have a whole team of experienced pro formulators tasked with creating high-performing paint products for pros,” says Nguyen.     Chemists not only formulate paints that solve a host of challenges, but they also possess an abundance of information that can help pros achieve successful paint jobs and solve difficult coatings challenges.   If you have paint questions or want to learn more, contact your local BEHR Pro Rep.